Refund policy

All products that has been purchased online can be exchanged or returned for a full refund within 14 days of receipt. If you want to return or exchange an item, it must be returned in a undamaged and unused state, just like you received it. To send the item(s) back, please follow the steps on the return form.

Steps return form.png

RETURN & EXCHANGE TERMS:

  • All products must be returned within 14 days of receipt;

  • All products must be unworn and unwashed;

  • You may try the item on, to see if it fits, but to exchange/return an item, it must be in the same state as it was sold to you.

  • All products must have all original (Merveilleux) tags still attached

  • For hygiene reasons the following items cannot be returned or exchanged unless faulty:

    • Facemasks

    • Swimwear

    • Underwear

  • Shipping back to Merveillex is at the customers own cost and risk

  • Save your tracking code link as a proof of shipping

 

If you want to exchange an item, please return the item for a refund and order again.